Refund Policy
Last modified: 2nd January 2022
Cancellations
We are committed to providing the best value to customers. Our cancellation policy is designed with the same intent and fairness. Here we present the most common scenarios for refunds and how we handle them.
Forgot to Cancel
This policy would apply if you forgot to cancel your subscription and your card got charged for a new billing cycle. Note that you will need to contact us within two working days after you receive the charge notification email. Otherwise, it is treated as a “mid-cycle cancellation”. This applies to the very first billing cycle after the Trial, as well as later renewals.
A full refund is made for in this scenario, provided there isn’t a lot of activity in your account (i.e. not much Action quota used).
Full refunds are always done on your most recent payment only and not earlier ones. So, if you forget to cancel your subscription and write back to us after a few months, we’ll only be able to refund the last payment.
Mid-cycle Cancellation
If you are on a Monthly plan and you cancel a week after the new billing cycle starts, we will be able to process a partial refund based on the remaining time in your billing cycle and the Action quota remaining.
If you are on an Annual plan and you cancel, we will be able to refund the money for the unused months. Note that you will be billed on a Monthly billing rate for the used months. So if you cancel after five months and ten days, we deduct the amount for six months as per the Monthly billing plan rate.
Service Issues
In the rare event of an outage of our service, we’ll be able to process partial refunds on requests based on severity. If the issue is due to disruption from the third-party apps, this clause won’t be applicable.
Refunds
Our refund and returns policy lasts for 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Downloadable products, customised products and, subscriptions, websites or other services not running full term.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to our Shipping returns address below.
Shipping returns
To return your product, you should mail your product to 79 Die Uitsig road, Eldoraigne, Centurion, 0157.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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